Shipping policy

Shipping Policy

At Movil Express LLC, we are committed to providing a reliable and convenient shipping experience for every customer.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and confirmed.

Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Time

Standard shipping generally takes 5–10 business days after the order has been processed. Delivery times may vary depending on the destination, carrier, weather conditions, holidays, or other circumstances outside our control.

Shipping Area

We currently ship to addresses within the United States. Some locations may have limited shipping options or require additional delivery time.

Tracking Information

Once your order has shipped, tracking information will be provided when available. Please allow some time for the carrier's tracking system to update after your shipment has been created.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order.

If you notice an error in your shipping address, contact us as soon as possible. Once an order has been shipped, we may not be able to modify or redirect the delivery.

Delivery

Once a package is transferred to the shipping carrier, delivery is subject to the carrier's procedures and delivery schedule.

If tracking shows your package as delivered but you cannot locate it, please check around the delivery location and contact the shipping carrier. You may also contact our customer support team for assistance.

Delays

Occasionally, shipments may experience delays due to severe weather, carrier disruptions, high-volume periods, holidays, or other circumstances beyond our reasonable control.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us promptly and provide your order number along with photos of the item and packaging when applicable. Our team will review the situation and assist you with the appropriate next steps.